Warranty Coverage

• A+ Grade — 30-day limited warranty
• A Grade — 14-day limited warranty
• ASIS — No warranty (sold as-is, fully disclosed)

How to Claim

• Contact us within the warranty period
• Provide your Order ID and photos of the issue
• Device must not have physical damage
• Original packaging preferred

Contact for Claims

What Can Be Returned

• A / A+ grade — 7-day exchange policy
• Item must be in original condition, sealed box
• Contact us within 24 hours of delivery

Non-Returnable Items

• ASIS grade items (sold as-is)
• Opened or used accessories
• Items with physical damage after delivery

Return Process

• Message us on WhatsApp with your Order ID
• Send photos of the product and packaging
• We'll arrange exchange or resolution within 48 hours

Who We Are

Alfonex is your trusted electronics partner, specializing in premium Apple devices — iPhones, MacBooks, AirPods, Apple Watches and accessories.

We source genuine, tested devices and offer them at competitive prices across UAE, India and worldwide.

Why Choose Us

• All devices tested & graded before shipping
• Transparent quality grading (A+, A, ASIS)
• Multi-currency pricing: USD, AED & INR
• Fast WhatsApp support
• International delivery

Serving

• 🇦🇪 UAE — 2–5 business days
• 🇮🇳 India — 5–10 business days
• 🌍 Other countries — Contact us

Get in Touch

We're available Monday–Saturday, 9 AM – 9 PM GST. Fastest response via WhatsApp.

Working Hours

Monday – Saturday: 9:00 AM – 9:00 PM GST
Sunday: Closed

A+ Excellent

• Minimal to no signs of previous use
• Battery health typically 85%+
• All features fully functional
• 30-day limited warranty included

A Good

• Light scratches or minor cosmetic wear
• Battery health typically 80%+
• All features fully functional
• 14-day limited warranty included

ASIS As-Is

• Visible cosmetic damage (cracks, dents)
• May have functional issues (clearly stated)
• Fully disclosed before purchase
• No warranty — priced accordingly

Delivery Regions

• 🇦🇪 UAE — 2–5 business days
• 🇮🇳 India — 5–10 business days
• 🌍 Other — Contact us for rates

Shipping Rates (per item)

• USD — $50 per item
• AED — AED 120 per item
• INR — ₹3,000 per item

Packaging

All items are securely packed with bubble wrap and tamper-proof packaging. Tracking number provided after dispatch.